Talk to us

Grievance redressal

Tell us when something goes wrong.

If something about your loan or our service has gone wrong, tell us. Here is who handles your complaint at each level, and where to go if we do not resolve it.

01 How to raise a complaint

  1. Level 1

    Write to us or call

    Tell us what happened, with your name, loan account number if you have one, and how to reach you.

  2. Level 2

    Grievance Redressal Officer

    If you are not satisfied with our reply, or have not heard back, escalate to our Grievance Redressal Officer.

  3. Level 3

    Principal Nodal Officer

    If the Grievance Redressal Officer has not resolved your complaint, write to our Principal Nodal Officer.

    • Name[PLACEHOLDER: regulatory.nodalOfficer]
  4. Level 4

    RBI Ombudsman

    If we have not replied within 30 days of your complaint, or you are not satisfied with our reply, you can complain to the RBI Ombudsman under the Reserve Bank – Integrated Ombudsman Scheme, 2021, through the RBI’s Complaint Management System.

    cms.rbi.org.in

02 Also from the RBI

Sachet

The RBI’s Sachet portal lets you check whether an entity is regulated, and report unauthorised deposit collection or lending.

sachet.rbi.org.in

Our full policy

Timelines, responsibilities and the complete escalation process are set out in our policy.

Grievance Redressal Mechanism (PDF)

03 Regulatory details

RBI Certificate of Registration
[PLACEHOLDER: regulatory.rbiCoR]
Corporate Identity Number (CIN)
U65999MH2008PTC185082
Grievance Redressal Officer
Ms. Sneha Shah
Grievance Redressal Officer, phone
022 6715 4335
Grievance Redressal Officer, email
compliance@tcfpl.co.in
Principal Nodal Officer
[PLACEHOLDER: regulatory.nodalOfficer]
Credit rating
[PLACEHOLDER: regulatory.rating]
Lending service providers
[PLACEHOLDER: regulatory.lspList]